Data Deletion Instructions

How to request deletion. Email support@botragon.com with the subject “Data Deletion Request” and include enough information to identify the relevant data. Please include, where applicable:

• Your name
• Your email address
• Your phone number or messaging account identifier
• The business, workspace, or bot you interacted with
• The type of data you want deleted
• Any relevant channel information, such as WhatsApp, Messenger, or Instagram

We may need to verify your identity or authority before processing the request.

If you messaged a business's bot. If you contacted a business through a Botragon-powered bot on WhatsApp, Messenger, or Instagram, the business operating that bot is generally responsible for deciding how your data is used. You can contact that business directly, or email support@botragon.com and we will help route the request to the relevant business and assist with deletion of applicable data that Botragon processes on its behalf.

What may be deleted or anonymized. Upon a verified request, we will delete or anonymize applicable personal data associated with the request from systems where Botragon stores it, such as contact profile, message history, the files sent in conversations, conversation state, session data, connected-channel data, bot interaction data, order, booking and delivery records, knowledge-base related data, or integration credentials where applicable.

What may be retained. We may retain limited data where required for legal, billing, tax, accounting, security, fraud-prevention, dispute, platform-compliance, backup, or technical reasons. Where possible, retained data will be minimized, restricted, or anonymized.

Sub-processors. Where applicable, we will take reasonable steps to request deletion by the service providers listed in our Privacy Policy.

Channel disconnection. When a business disconnects a Meta, WhatsApp, Messenger, or Instagram channel from Botragon, applicable stored connection credentials are removed or invalidated from our systems. The business may also need to remove Botragon's access from its Meta Business settings or connected platform account.

Timeline. We aim to process verified deletion requests within 30 days where possible, unless a longer period is required due to legal, security, platform-compliance, backup, or technical reasons.

Contact. For deletion requests, email support@botragon.com and we will take it from there.