Terms and Conditions

Acceptance. These Terms are an agreement between you and Bottify, LLC, a Delaware limited liability company, about your use of Botragon. By creating an account or using Botragon you accept them. If you use Botragon for an organization, you confirm that you are authorized to accept these Terms for it.

Accounts. A business can create its own account by signing up, and a workspace administrator can invite team members. You must give accurate information, keep your sign-in details secure, and be authorized to act for the business you register.

The service. Botragon lets a business take orders, bookings and deliveries and talk with its customers on WhatsApp, Messenger and Instagram, with a conversation builder, a shared inbox, campaigns, and AI features where they are turned on. What is available depends on the plan, on the supported third-party platforms, and on the business's own approvals and configuration.

Business messaging responsibilities. You are responsible for how you use Botragon to communicate with customers. You must comply with all applicable laws, privacy rules, anti-spam rules, consumer-protection rules and messaging-platform policies, obtain any consent or lawful basis required before messaging a contact, and honor opt-outs, blocks and unsubscribe requests.

Meta and other third-party platforms. If you connect Meta products or other third-party platforms, you must comply with their terms, policies and review requirements, including the Meta Platform Terms, the WhatsApp Business Terms and the WhatsApp Business Messaging Policy. Botragon is not responsible for platform enforcement actions, channel restrictions, template rejections or messaging limits caused by your content, configuration, business practices or policy violations.

Acceptable use. You must not use Botragon to send spam, unauthorized marketing, illegal, deceptive, harmful, infringing or abusive content, or malware, or anything that breaks a platform's policies. You must not try to bypass security controls, overload or reverse engineer the service, misuse its APIs, or access data that does not belong to you.

Your responsibilities. As the business using Botragon, you are responsible for your customer communications, conversation flows, campaigns, uploaded and knowledge-base content, orders and bookings you accept, the actions of your team, and the legal basis for processing your customers' data.

AI features. Botragon includes AI-assisted features. AI output may be inaccurate, incomplete or inappropriate; you are responsible for configuring, reviewing and controlling it, and you should not rely on it as legal, medical, financial or other professional advice. If you connect your own AI provider credentials, you are responsible for that provider account, its usage, its billing and its terms.

Plans and fees. Plans and their prices are shown on our pricing page and in your account, and some features need a paid plan. Paid plans are billed through our payment processor, Stripe. Limits and available features depend on your plan.

Third-party services. Botragon depends on third-party platforms and providers, including messaging platforms, hosting and storage providers, payment processors and, where turned on, AI providers. We are not responsible for their downtime, policy changes, outages, restrictions or service changes.

Intellectual property. Botragon and its software, design, branding, documentation and technology belong to Bottify, LLC or its licensors. You keep ownership of your business content and your customers' data. We grant you a limited, non-exclusive, non-transferable right to use Botragon while your account is active.

Security. You are responsible for keeping your sign-in details secure, managing your users and their permissions, and telling us promptly about any suspected unauthorized access.

Suspension and termination. We may suspend or end access if you break these Terms or a platform's policies, fail to pay fees that are due, create legal or security risk, or misuse the service, or if the law or a platform requires it.

Disclaimers. Botragon is provided “as is” and “as available”. To the extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability and uninterrupted operation.

Limitation of liability. To the extent the law allows, Bottify, LLC is not liable for indirect, incidental, special, consequential, punitive or lost-profit damages, and its total liability is limited to the fees you paid for Botragon in the 12 months before the claim, unless applicable law requires otherwise.

Indemnity. You agree to indemnify Bottify, LLC against claims, losses, liabilities, damages, costs and expenses arising from your content, your customer communications, your violation of the law or of a platform's policies, or your breach of these Terms.

Governing law. These Terms are governed by the laws of Delaware, USA, unless applicable law requires otherwise.

Changes. We may update these Terms and will post the new version on this page with a new effective date. Continuing to use Botragon after that means you accept the updated Terms.

Contact. For questions about these Terms, write to support@botragon.com. To ask for your data to be deleted, follow the steps on our Data Deletion page. Botragon is operated by Bottify, LLC, registered address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA.