Botragon

Privacy Policy

Effective date: November 14, 2026

  1. Who we are. Botragon is a platform that lets businesses take orders, bookings and deliveries and talk with their customers on WhatsApp, Messenger and Instagram. Botragon is operated by Bottify, LLC, a Delaware limited liability company (“Botragon”, “we”, “us”). Registered address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

  2. Scope. This policy covers the account data of the businesses and team members who use Botragon, and the customer data that flows through a business's Botragon workspace while we process it on that business's behalf. For customer data, the business is generally the controller and Botragon processes the data on its behalf.

  3. Data we collect. What we collect depends on the features a business turns on:

    • Account data: name, e-mail address, role, workspace identifiers, sign-in credentials and access permissions.
    • Customer and conversation data: contact profiles, names, phone numbers, usernames, channel identifiers, message content, the photos, documents and voice notes customers send, conversation state, tags, notes and assignments.
    • Orders, bookings and deliveries: the items ordered, delivery addresses, appointment times, payment and delivery status, and the notes a business or its customer adds to them.
    • Meta Platform Data: data we access only through channels a business explicitly connects and authorizes, such as WhatsApp Business phone numbers, Facebook Pages, Instagram accounts, webhook events, channel status and access credentials.
    • Automation data: the business's conversation flows, campaigns, message templates, quick replies, triggers and routing settings.
    • Knowledge-base and AI data: content a business uploads to its knowledge base, its AI settings, and the messages AI features process where they are turned on.
    • Usage and diagnostics: logs, security events, API usage, performance and error data used to operate and improve the service.
    • Billing data: plan, subscription and invoice records. Card details are entered with our payment processor, Stripe, and are not stored by Botragon.

  4. How we use data. We use data to provide and secure Botragon: to connect messaging channels, send and receive messages, run orders, bookings and deliveries, operate automation, route conversations to a business's team, enforce plan limits, provide support, troubleshoot, prevent abuse, improve reliability, comply with the law and enforce our Terms. We do not sell personal data, and we do not use it for advertising.

  5. WhatsApp and the other messaging channels. When a customer messages a business that uses Botragon on WhatsApp, the message travels through Meta's WhatsApp Business Platform, which Meta operates under its own terms and privacy policy. On the business's behalf, Botragon receives the message, any file it carries, the sender's phone number and profile name and the delivery status, and it sends the business's replies the same way. Messenger and Instagram work the same way through Meta's platforms. The business is responsible for having its customers' consent to message them and for honoring opt-outs.

  6. Service providers and sub-processors. We share data only with the providers needed to run Botragon, and only for that purpose:

    • Meta Platforms (WhatsApp, Messenger and Instagram) — to send and receive messages on the channels a business connects.
    • Stripe — to take subscription payments, and online payments for orders where a business turns Stripe on.
    • Salla and Zid — only when a business connects its store, to keep its products and orders in step.
    • The AI provider configured for a workspace — only when that business turns AI features on.
    • Hetzner Online, Germany — hosting for the application and its database.
    • Cloudflare — storage for files, such as product images and the photos and documents customers send.

    Other integrations a business connects itself, such as a payment gateway or a calendar, receive data only once that business connects them.

  7. Meta Platform Data. We use Meta Platform Data only to provide the messaging features a business has set up: connecting channels, processing webhooks, delivering messages, checking permissions, monitoring channel health and managing conversations. We do not use Meta Platform Data for advertising and do not sell it. Disconnecting a channel removes or invalidates the access credentials we stored for it.

  8. AI features. If a business turns AI features on, Botragon may process customer messages, the business's instructions and its knowledge-base content to suggest or generate replies and to find relevant information. Botragon does not use customer conversations or knowledge-base content to train AI models unless separately agreed in writing.

  9. Retention. We keep data for as long as we need it to provide Botragon, comply with legal obligations, resolve disputes, enforce agreements and keep the service secure. Files customers send in conversations are kept for a limited retention period and then deleted. Retention can also depend on a workspace's settings and on legal and technical requirements.

  10. Data deletion and your rights. Depending on where you live, you may have the right to access, correct or delete your personal data. To ask for deletion, follow the steps on our Data Deletion page, or write to support@botragon.com. Once we verify a request, we delete or anonymize the applicable data, unless we must keep it for legal, security, billing, platform-compliance, fraud-prevention, dispute, backup or technical reasons.

  11. Security. We use reasonable technical and organizational measures to protect data, including tenant isolation, access controls, encrypted transport and encryption of stored credentials. No system is completely secure; businesses are responsible for protecting their sign-in details and limiting access to authorized team members.

  12. International transfers. Data may be processed in the countries where Botragon or its service providers operate, with appropriate safeguards where the law requires them.

  13. Children. Botragon is a service for businesses and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has given us personal data, write to support@botragon.com and we will delete it.

  14. Changes. We may update this policy. We post material changes on this page with a new effective date.

  15. Contact. For privacy questions, write to support@botragon.com. Botragon is operated by Bottify, LLC, registered address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA.