Your team and inbox

Inviting people, what each role can open, and taking over a conversation.

Guides in this section

• Inbox and conversations

  How your team takes over a conversation the bot cannot finish — accept it, answer the customer, then hand it back to the bot or close it out.

• Your team and what each role can do

  How to invite people into your workspace, what each of the four roles can and cannot open, and the difference between switching someone off and removing them.